Due to the fresh, made-to-order nature and short shelf life of our products Kathryn Jones Hand Blended Serums (KJ Skincare FZ L.L.C) does not offer a returns policy. Should you have a grievance, please do not hesitate to contact us at

CANCELLATION POLICY (For Products and Services)

Customers can cancel their order within 24 hours; refunds will be made via bank transfer only. Please allow for up to 45 days for the refund transfer to be completed.

REFUND POLICY (For Products)

Refunds will be made via bank transfer to the customers UAE bank account only and there will be a AED 20 administration fee.