Refunds & Returns

Last updated: 24 October 2026

Returns

For hygiene and safety reasons, we cannot accept returns of skincare products if you change your mind.

Damaged, faulty, missing or wrong items

If your order arrives damaged, leaking or faulty, or an item is missing or wrong, please email support@kjserums.com within 3 days of delivery with your order number and a photo of the problem. We will send you a replacement free of charge. If we cannot replace the item, we will refund its price in full to your original payment card. Claims made more than 3 days after delivery may not be accepted.

Cancelling an order

You can cancel an order within 24 hours of placing it by emailing support@kjserums.com with your order number. After 24 hours, your order may already have been prepared or dispatched, so we cannot accept cancellations.

How refunds are paid

Refunds for cancelled orders are made to your original payment card, less the payment processing fees we are not refunded (2.9% payment gateway fee and 2% Shopify fee). We do not charge any other administration fee. Please allow up to 10 business days for the refund to appear in your account.

Subscriptions

Subscriptions have a 3-month minimum term and their own cancellation rules. Please see our Subscription policy.

For full details, see our Terms and Conditions.