Why are KJ Serums products different to the other serums available on the market?
Our serums are hand blended using natural, fresh and highly active ingredients. They are designed to be potent and efficacious without overloading the skin. We remove unnecessary ingredients such as fillers, slip agents and perfumes to keep our formulas clean yet effective.
Who is behind KJ Serums?
KJ Serums was founded in Dubai by Kathryn Jones, following a career in the UK biopharmaceutical sector making life-saving medicines. Kathryn brought that scientific background to skincare, wanting to create something more effective than the leading products on the market, using fresh, active ingredients at a reasonable price. There's no big cosmetics company behind us, we're a small, family-run business focused on getting real results for our customers. Visit our ABOUT US page to learn more
Where do you deliver to, and how long does delivery take?
We deliver to the United Arab Emirates, United Kingdom and Kingdom of Saudi Arabia
UAE orders are delivered by local courier, usually within 3 business days of dispatch. UK orders are shipped via Royal Mail, usually arriving within 3 business days of dispatch. Orders to KSA typically take 4 to 6 business days, depending on customs clearance in the destination country.
International orders may be subject to customs duties, taxes or import fees charged by the destination country. These are the customer's responsibility and aren't included in the product or shipping price. KJ Serums can't take responsibility for customs delays, but please contact us at support@kjserums.com if you have any questions about your delivery.
What is your returns, cancellation and refund policy?
We don't offer a general returns policy. If you have any concerns about your order, please contact us directly at support@kjserums.com and we'll do our best to help.
Orders can be cancelled within 24 hours of purchase. Please also note that a small, non-refundable payment processing fee may be deducted from your refund, as this cost isn't returned to us by our payment provider. No administration fees are taken. Please allow 7 to 10 business days for a refund to be completed. Subscription cancellations are handled separately, please see the Subscribe & Save details.
Can I get a free skincare consultation?
Yes. We offer a free, no-pressure skincare consultation over WhatsApp. Message us about your skin concerns, routine and goals, and we'll recommend a simple, tailored routine, with no obligation to buy anything.
Is there a discount for first-time customers?
Join our VIP List and receive 15% off your first order, along with early access to new launches and exclusive offers.
The 15% welcome discount is strictly available to first-time KJ Serums customers and may only be redeemed once per customer. It is not valid on subsequent orders or for customers who have previously purchased from KJ Serums, including where a different email address is used.
Discount eligibility is subject to verification. If an ineligible welcome discount is applied to an order, KJ Serums reserves the right to withhold fulfilment and issue an invoice for the difference between the discounted amount paid and the correct order value. The order will be dispatched once any outstanding balance has been settled.
Do you have a referral programme?
Yes. When you refer a friend, they receive 15% off their first order, and you receive AED 50 in rewards once they've made a purchase.
Do I need to store my Triology in the fridge, and how long does it last?
The best place for your Triology serum is a cool, dark place away from heat and light, with the lid tightly secured. A drawer or cupboard in an air-conditioned room is perfect. Triology should be used within approximately four weeks of receiving it, while it's still fresh and active.
How should I layer my skincare products?
We recommend allowing each serum to absorb into your skin before applying the next product. Water-based serums such as Triology, Skin Karma, Peptide Lift and Happy Face are usually applied first, followed by creams such as HydraSilk, and lastly oil-based serums such as Essential Glow and Tetra-C.
Is it normal for the Triology serum to tingle or sting when applying?
It's normal for skin to tingle or even sting slightly when Triology is first applied. This should ease off after a minute or two. If stinging carries on for a long time, or your skin becomes red or irritated, please discontinue use.
Can I use Triology with a derma roller?
Yes, a derma roller can be used before applying Triology serum. Make sure your skin is cleaned thoroughly and your derma roller is properly sterilised. Be prepared for a little tingling or stinging, especially if you're using a 0.5mm needle or above.
Do I still need to wear sunscreen when using Vitamin C?
Yes, a broad-spectrum SPF 50+ sunscreen should be worn every day.
Which products are safe to use during pregnancy?
This is general guidance, not medical advice, please check with your doctor or midwife before starting or continuing any skincare during pregnancy or while breastfeeding, as every pregnancy is different.
ReNew Retinol Facial Serum and UpLift Under Eye Serum aren't recommended for use during pregnancy or while breastfeeding.
Are your products suitable for teens?
Yes, we have a dedicated range formulated for teen and tween skin, including a Teens & Tweens Starter Kit, designed to be gentle and effective for younger, more sensitive skin.
Can men use KJ Serums products?
Yes, our formulas aren't gendered, they're formulated around skin concerns rather than gender, so any KJ Serums product suited to your skin type or concern will work just as well for men.
What is L-Ascorbic Acid, and what does it do for the skin?
L-Ascorbic Acid is the purest form of Vitamin C and is highly beneficial for skin. It's a powerful anti-ageing ingredient, most effective when fresh and active. Benefits include reducing fine lines and wrinkles by boosting collagen production, inhibiting melanin production to prevent hormonal and age-related pigmentation, and acting as an antioxidant that reduces skin damage at a cellular level.
What is Hyaluronic Acid, and what does it do for the skin?
Hyaluronic acid is a natural substance found in the skin and joints. It's nature's most effective moisturiser, a humectant that attracts and holds moisture so skin feels and looks plump, hydrated and healthy. It's especially good for alleviating dryness and reducing the appearance of fine lines and wrinkles, and it can plump out wrinkles and improve skin elasticity.
Hyaluronic acid is also suitable for dry or eczema-prone skin, and can help hydrate and soothe compromised skin following procedures like laser resurfacing or a chemical peel.
Are KJ Serums products cruelty-free and vegan?
Yes, all KJ Serums products are proudly cruelty-free and vegan.
Do you have a recycling programme?
Yes, our Recycle with KJ programme lets you return your empty bottles via the ReLoop app so they can be given a second life, rather than sending them to landfill.
How does Subscribe & Save work?
Subscribe & Save takes the hassle out of reordering your fresh serums every month. Sign up for an ongoing subscription and automatically receive 10% off each month's order, delivered straight to your door for as long as you'd like. You can cancel after the minimum 3-month period.