Subscribe & Save — Your Skincare Essentials, Delivered Monthly
Frequently Asked Questions
Find answers to common subscription questions
Our subscription plan allows you to conveniently replenish your favourite KJ products each month.
Products ordered via subscription will receive:
- 10% off
- No fees or minimum purchase obligations
Ability to manage your plan:*
- Change the plan frequency
- Skip a month
- Edit or cancel a plan
Ready to get started? You can subscribe to a product or products from the product page. Simply choose the subscription option on the product page, and add to cart before checking out.
*Applies after first three months
Your subscription is delivered each month within 2–3 days of your order date. For example, an order placed on the 14th typically arrives on the 16th or 17th, continuing automatically until your plan is cancelled.
Delivery times may vary slightly for other regions depending on the courier, but we always aim to deliver within this window.
Products ordered through the subscription program benefit from 10% off for your first and all recurring subscription orders.
You will have your products delivered to your door each month without having to remember to order. This is a particularly good way of managing your deliveries of our fresh Triology vitamin C serum.
When on a product in the Shop simply select the subscription box box, and add to your cart before checkout.
Due to the fresh nature of our products we do not operate a returns service.
Unfortunately we are not able to combine a promo code with the subscription discount.
Everything excluding bundled kits and discounted items.
Log into your account and click on Subscriptions to manage your active subscription orders. You have the ability to make specific changes to each product:
- Change shipping address
- Change billing address
- Change next charge date
- Change frequency of the delivery schedule
- Skip a delivery
- Update quantity
- Add a product
- Edit payment method
- Cancel subscription*
- Re-activate subscription
*Applies after first three months
We require a minimum 3-month subscription term. If you need to cancel before then, please email us via our contact form at least 7 days before your next scheduled delivery. Cancelling before the end of the 3-month term forfeits your 10% discount — you'll be charged the full value of your previous month(s)' order(s) on the card used for your original order.
Your card is charged monthly on the same date you placed and paid for your first subscription order. For example, if you subscribed on January 4th, you'll be charged and receive your confirmation email on the 4th of each month.
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