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Delivery Schedule
Your subscription will be delivered each month within 2–3 days of your order date. For example, if you place a subscription order on the 14th of the month, deliveries will typically arrive on the 16th or 17th of each month, continuing automatically until your subscription plan is cancelled.
*Delivery times may vary for other regions due to the courier chain but we will endeavour to deliver within the stated period.
Cancelling your Subscription
NOTE: We have a minimum three month subscription term, after which you can cancel your plan
If required, you will need to cancel your subscription plan by emailing us at least 7 days prior to your next scheduled delivery, not be charged for the next and subsequent months. Please use our contact form to get in touch.
Important:
If you wish to cancel your subscription offer before the end of the plan’s full three month term, you will be charged the full value of your previous month(s) order(s) and effectively forfeit the 10% discount you availed of when subscribing to the plan. This amount will be debited from the card that you used to pay for your original order.
Billing Cycles
Payments will be deducted monthly by our payment provider on the same date you placed and paid for your first subscription plan order. If, for example, you subscribed on January 4th, you will be charged and receive your subscription order confirmation email on the 4th of each month.

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Frequently Asked Questions
Find answers to common auto-replenish questions
Our free Auto-Replenish plan allows you to conveniently replenish your favourite KJ products each month.
Products ordered via auto-replenish will receive:
- 10% off
- No fees or minimum purchase obligations
Ability to manage your plan:
- Change the plan frequency
- Skip a month
- Edit or cancel a plan
Ready to get started? You can auto-replenish a product or products in the Shop. Simply add to cart and checkout.
Products ordered through the Auto-Replenish program benefit from 10% off for your first and all recurring Auto-Replenish orders.
When on a product in the Shop simply select the Auto Replenish box, click the desired frequency and add to your cart and checkout.
Due to the fresh nature of our products we do not operate a returns service.
Unfortunately we are not able to combine a promo code with the Auto-Replenish discount.
Everything excluding bundled kits and accessories.
Log into your account and click on Auto-replenish to manage your active Auto-Replenish orders. You have the ability to make specific changes to each product:
- Change shipping address
- Change billing address
- Change next charge date
- Change frequency of the delivery schedule
- Skip a delivery
- Update quantity
- Add a product
- Edit payment method
- Cancel subscription
- Re-activate subscription
Your credit card will be charged on the order date selected when you signed up for Auto-Replenish.








