Thank you for your purchase!

Your order will be carefully packed and dispatched by our courier partner via air freight and on ground last mile delivery service. Please allow 5 business days for delivery (dependent on Customs clearance).

The courier will attempt delivery Sunday to Thursday. To ensure accurate delivery, please make sure you have provided your full address including the Province and City you are located in, a landmark close to your building, compound or villa, and your KSA National Identity Number (Iqama). 

If you have not provided this information when placing your order, kindly email this information to us at support@kjserums.com and be sure to provide your order number.

PLEASE NOTE: Delivery failures attributable to incomplete / incorrect address information or customer non-availability will incur an extra AED 85.00 charge which will be the responsibility of the customer.

Our courier partner is Total Freight International and their customer service support email address is: sales@ae.tfiworld.com