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Terms of service

Last updated: 25 October 2026

Please read these terms before you place an order. They explain how we sell our products, how delivery, subscriptions, offers, cancellations and refunds work, and what to do if something goes wrong. Nothing in these terms affects your legal rights as a consumer.

1. About us

KJ Serums (Kathryn Jones Hand Blended Serums) is the trading name of KJ Skincare FZ LLC, a company registered in the United Arab Emirates. Our registered address is Fujairah Twin Towers, PO Box 4422, Fujairah, United Arab Emirates.

In these terms, "we", "us" and "our" mean KJ Skincare FZ LLC. "You" means the person using our website or placing an order.

You can contact us at support@kjserums.com.

2. Using our website

  • You must be 18 or over to place an order or create an account.
  • Please make sure the details you give us (name, email, phone number and delivery address) are complete and accurate. You are responsible for keeping your account login private.
  • We do not sell to, or deliver to, countries under UAE, UN, UK or US (OFAC) sanctions.
  • All content on this website, including text, photographs, logos and product names, belongs to us or is used with permission. You may not copy or reuse it without our written permission.
  • We work hard to keep the website accurate and available, but we cannot guarantee it will always be error-free or uninterrupted.

3. Our products

  • Triology is made fresh. Our Triology vitamin C serum is hand-blended fresh every month and is designed to be used within about four weeks of delivery, while it is at its most active. Store it in a cool, dark place, such as a drawer or cupboard in an air-conditioned room, with the lid tightly closed.
  • Our other products are carefully formulated with a long shelf life. Please follow the storage and use-by guidance on each product.
  • Natural variation. Because Triology is made fresh, its colour, scent and texture can vary slightly from batch to batch. This does not affect how well it works. Product photos are for illustration.
  • Patch test. Please read the ingredients before use and patch test any new product. A mild tingle when you first apply a vitamin C serum is normal. If you have redness, irritation or a reaction that does not settle quickly, stop using the product and seek medical advice if needed.
  • Not medical advice. Information on our website, in our consultations and on social media is general skincare guidance, not medical advice. If you are pregnant, breastfeeding, have a skin condition or are under medical care, please check with your doctor before use.

4. Prices and payment

  • All prices are in UAE dirhams (AED) and include UAE VAT at 5% where it applies.
  • Your order is always charged in AED. If you view prices in another currency, they are a guide only, and your bank will convert the amount charged.
  • We accept Visa and Mastercard debit and credit cards, and the other payment methods shown at checkout.
  • If a product is shown at the wrong price because of an obvious error, we will contact you before dispatch and you can choose to pay the correct price or cancel for a full refund.
  • Please keep a copy of your order confirmation and these terms for your records.

5. Your order

  • After you place an order, we will email you an order confirmation. Our contract with you starts when we send that confirmation.
  • We may decline or cancel an order, for example if a product is unavailable, there is a pricing error, we cannot deliver to your address, or we believe an offer has been used against its terms (see section 9). If we cancel, we will refund you in full.

6. Delivery

We deliver to the United Arab Emirates, the United Kingdom and the Kingdom of Saudi Arabia.

Destination Delivery time Delivery charge
UAE Local courier, within 3 business days of dispatch AED 25
United Kingdom Royal Mail, usually 3 business days from dispatch AED 25, or free on orders of AED 500 or more
Saudi Arabia 4 to 6 business days from dispatch, plus customs clearance AED 30, or free on orders of AED 500 or more. Minimum order AED 200
  • Free delivery for new customers: your first order to the UAE or UK is delivered free when you spend AED 250 or more. It is applied automatically at checkout. It is not available for Saudi Arabia.
  • Delivery times are estimates and may be longer at busy times, on public holidays or because of events outside our control. We will contact you if there is a significant delay.
  • Please give a full address and a working mobile number, as our courier may contact you to arrange delivery. We are not responsible for delays or failed deliveries caused by an incomplete or incorrect address.
  • Customs: orders outside the UAE may be subject to customs duties, taxes or import fees set by the destination country. These are your responsibility and are not included in our prices. We cannot be responsible for delays at customs, but we are always happy to help.

7. Cancelling an order

  • You can cancel an order within 24 hours of placing it by emailing support@kjserums.com with your order number.
  • After 24 hours, your order may already have been prepared or dispatched, so we cannot accept cancellations.
  • Refunds for cancelled orders are made to your original payment card, less the payment processing fees we are not refunded (2.9% payment gateway fee and 2% Shopify fee). We do not charge any other administration fee. Please allow up to 10 business days for the refund to appear in your account.
  • Subscriptions have their own cancellation rules, explained in section 8.

8. Subscribe & Save and the 90-Day Challenge

Subscribe & Save

  • Subscribers save 10% on every subscription delivery. Subscriptions are available in the UAE and UK only.
  • Your card is charged automatically each month on the same date as your first subscription order, and your order is then prepared and dispatched.
  • Subscriptions have a minimum term of 3 months (three monthly deliveries). After that, your subscription carries on each month until you cancel.
  • After the minimum term, you can cancel at any time by giving at least 7 days' notice before your next payment date. Email support@kjserums.com.
  • If you cancel before the 3-month minimum term ends, we will charge the 10% subscriber discount you received on your earlier deliveries to the card you used for your subscription, so you pay the normal price for those orders.
  • To change your delivery address or card details, email support@kjserums.com and we will send you a secure link.

The 90-Day Fresh Vitamin C Challenge (code TRY499)

  • The Challenge is for new customers only.
  • You receive a fresh 30ml bottle of Triology every month for 3 months at the Challenge price shown on the Challenge page.
  • After 3 months, your subscription continues automatically at our standard Subscribe & Save price (10% off) until you cancel. You can cancel at any time after the first 3 months with 7 days' notice before your next payment date.
  • The Challenge cannot be combined with any other code or offer.

9. Offers, discount codes and free gifts

  • Only one discount code can be used per order. Offers cannot be combined with any other offer, discount or promotion unless we clearly say so.
  • Each code can be used once per customer unless the offer says otherwise.
  • Minimum spend is worked out on the products in your basket, before delivery charges.
  • Free gift with purchase: kits and gift sets are already discounted, so they do not count towards the spend needed for a free gift. Unless the offer says otherwise, it is one free gift per order. Free gifts are subject to availability, have no cash value and cannot be exchanged for another item. Where we state the value of a gift, it is the full price of those items bought separately.
  • First-order offers (such as the 15% welcome discount, the 90-Day Challenge and free first-order delivery) are only for customers who have never ordered from KJ Serums before, including under a different email address. If a first-order offer is used by an existing customer, we may hold the order and ask you to pay the difference between the amount paid and the full price before we dispatch it, or cancel it and refund you.
  • Refer a Friend: your friend gets 15% off their first order, and you get 10% off when you shop with your referral link.
  • Offers run for the dates stated and while stocks last. We may change or end an offer at any time, but this will not affect orders already placed.

10. Gift wrap and eGift cards

  • All our gift sets come bow-tied and gift wrapped. You can add gift wrap for any other order for AED 15 per order.
  • eGift cards are sent by email and are not posted. They cannot be exchanged for cash.

11. Damaged, faulty, missing or wrong items

  • For hygiene and safety reasons, we cannot accept returns of skincare products if you change your mind.
  • If your order arrives damaged, leaking or faulty, or an item is missing or wrong, please email support@kjserums.com within 3 days of delivery with your order number and a photo of the problem.
  • We will send you a replacement free of charge. If we cannot replace the item, we will refund its price in full to your original payment card.
  • Claims made more than 3 days after delivery may not be accepted.
  • If you have any other concern about your order or a product, please contact us and we will do our best to help.

12. Our responsibility to you

  • We are responsible for supplying products that match their description and are of good quality. If we do not, our responsibility is to put it right by replacing the product or refunding you.
  • We are not responsible for losses caused by using a product against its instructions or warnings, for allergic reactions to ingredients that are listed on the product or website, or for delays or problems caused by events outside our reasonable control.
  • Except where the law does not allow it, our total responsibility to you for any order is limited to the amount you paid for that order.
  • Nothing in these terms limits our responsibility where it would be unlawful to do so.

13. Your personal information

We use your personal information to process and deliver your order, manage your account and subscription, and, if you have agreed, send you news and offers by email or WhatsApp. You can unsubscribe at any time. Please see our Privacy Policy for full details. We never store or share your full card details.

14. Changes to these terms

We may update these terms from time to time, for example when our offers, delivery charges or the law change. The terms that apply to your order are the ones shown on our website when you place it. The "last updated" date at the top shows when they were last changed.

15. Law and disputes

  • These terms are governed by the laws of the United Arab Emirates.
  • If you have a complaint, please contact us first at support@kjserums.com so we can try to put things right quickly.
  • If any part of these terms is found to be invalid, the rest of the terms still apply.

16. Contact us

KJ Skincare FZ LLC, trading as KJ Serums
Fujairah Twin Towers, PO Box 4422, Fujairah, United Arab Emirates
Email: support@kjserums.com
WhatsApp: +971 56 983 4488